Involvement in Operations

The Strategic Master Plan will be implemented in coordination with the existing Operations Team. We will interact with and guide the Operations Team in achieving required goals.
Preparation of tailor-made SOP’s for all service departments.
A schedule of regular meetings and quick snapshot reports and analysis will be implemented to track progress and allow issues to be resolved.
Regular self and mystery guest reviews are completed to ensure we track progress of performance and standards.

Rooms Division

Rooms Division Operating Procedures - Overview of a complete list of standard Front Office and Housekeeping Procedures.
Rooms Division Minor Departments - An overview of minor departments usually managed by Rooms Division such as Boutique, Business Centre, Guest Relations, Guest Transportation and Spa Services.
Creating a Guest Activity Program - A Concierge review of all potential activities and excursions available to clientele and how to maximize revenue from each by promotion.

Restaurant Concept Development – Suggestions on how to Theme your Restaurant to offer interse ting choice for in house and walk in guests.
Creating a Contemporary Cuisine Style – Guidance in how to develop a Cuisine that is contepm orary in every sense. It is important to have a menu that offers Global, Healthy and many Sustainable choices as well as being inviting to a wide range of guests.
Drinks and Wine List – Assistance in developing a contemporary and high standard Drinks and Wine List.
Collaterals and Corporate Identity – An overview of all suggested Collaterals and giveaways needed together with a Corporate Identity Analysis and suggestions.
Internet Marketing – Guidance on Website Design with Search Engine Optimization as well as a strategy to create high visibility on the net through 3rd Party providers.
International Alliances - A strategic plan of action for developing International Trade and Media affiliations as well as creating an network of Overseas Representatives.

Sales and Marketing Operating Procedures - Suggested Procedure for all sub areas in the Department including Direct Sales, Corporate Sales, Travel Trade Sales, International Sales, Direct Marketing, Internet marketing, Advertising, Public Relations and Reservations.
Sales and Marketing Action Plan - A detailed plan for implementation of a successful Sales and marketing Strategy.
Competition Analysis - A comprehensive overview of all competitors whether they be Localized, Domestic or International. This includes comparisons by rates over several sales mediums.
Collaterals and Corporate Identity – An overview of all suggested Collaterals and giveaways needed together with a Corporate Identity Analysis and suggestions.
Internet Marketing – Guidance on Website Design with Search Engine Optimization as well as a strategy to create high visibility on the net through 3rd Party providers.
International Alliances - A strategic plan of action for developing International Trade and Media affiliations as well as creating an network of Overseas Representatives.

Purchasing Procedures and Systems - Suggested Standard Operating procedures and Systems for Supply including targets for Local Purchases.
Stores Operating Procedures - An outline of how to operate an efficient Stores Operation.
Purchasing Partner Guidance - An action plan for developing a network of suppliers from local, domestic and international databases.
Becoming Self Sufficient – A master plan for developing self-sufficiency for as much perishable product as possible.

Developing the Accounting System - Suggested systems to cover all Accounting Procedures, Banking and Credit systems, Audit Trail and presentation of Operational Statements.
Operational Budgeting - The first 24 months projected budget. This is a Zero Based budget and shows several targets based on Benchmark Resort Results.
Daily Snapshot - Design of system that records and analyzes all Revenue and Costs on a daily basis enabling operations to manage their centers effectively.

Human Resources Operating Systems - Suggested systems to cover all Human Resource Procedures, to include Recruitment, Training, Appraisal, Personnel Records, Payroll and Disciplinary Procedures.
The development and implementation of training programs geared towards staff retention, productivity and the implementation of new procedures. This would ensure individual growth and internal promotion aimed at the long-term development of superior human resources within the operation.
Recruitment - Manage the Recruitment process for Pre-Opening and normal operations using Agencies, Advertising and Associations with Colleges.
Training Systems - Design and implementation of an integrated Training Plan and Records System for all Departments.

Engineering Operating Procedures - An outline of standard Engineering Operational Procedures.
Maintenance Services Planning - Guidance in how to develop a Preventive Maintenance System to maximize efficiency of assets.
Plant and Utilities Operations - An overview of standard Plant Operations.
Waste Management - Guidance in how to develop an efficient and sustainable Waste Management Program.